Privacy Policy

This Privacy Policy ("Policy") describes how rvvip3 ("we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "Member", "User") who access or use our online gaming platform at rvvip3.net and its associated subdomains, mobile interfaces, and any other digital touchpoints operated by rvvip3.

rvvip3 is primarily designed for adult players (21+) based across the Indonesian archipelago — including major cities such as Jakarta, Surabaya, Bandung, Medan, Bali, Semarang, Makassar, and Yogyakarta — as well as Indonesian nationals accessing the platform from abroad. Where this Policy references legal obligations, it does so in the context of rvvip3's international operating license and applicable international data protection standards.

By registering an account on rvvip3, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of our Terms & Conditions, which you accepted at the point of registration. If you do not agree to the terms of this Policy, you should not use our platform.

This Policy applies to all personal data collected by rvvip3 regardless of the channel through which it was obtained — website registration, Live Chat interaction, email correspondence, payment processing, or KYC document submission.

rvvip3 acts as the data controller for all personal data collected through its platform. As data controller, rvvip3 determines the purposes for which your personal data is processed and the means by which that processing takes place.

Certain processing activities — particularly payment processing, fraud detection, and KYC verification — are carried out by carefully vetted third-party processors acting as data processors on rvvip3's behalf. These processors operate under contractual data processing agreements that bind them to the same standards of data protection that rvvip3 applies internally. A summary of these processor categories is provided in Section 6.

For all data protection inquiries, requests to exercise your rights, or complaints regarding our handling of your personal data, please contact us at: [email protected]

rvvip3 collects the following categories of personal data:

We do not collect any special category (sensitive) data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information beyond what is strictly necessary for age and identity verification purposes.

rvvip3 collects your personal data through the following means:

• Direct submission: Data you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal, filling in a support request, or communicating with our Live Chat or email support team.
• Automated technical collection: Data collected automatically when you visit our website or use our platform, including IP address, device identifiers, cookie data, and session analytics. This collection occurs regardless of whether you are logged in to an account.
• Payment processors: When you initiate a deposit or withdrawal via a local Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga) or an e-wallet (OVO, DANA, GoPay, ShopeePay), our payment processing partners may share transaction confirmation data and payment instrument identifiers with us for reconciliation and fraud prevention purposes.
• KYC and identity verification partners: Where rvvip3 uses a third-party identity verification service to authenticate documents submitted during KYC, that service may return a verification status result and risk signal to us. The raw document scan is processed according to the terms of the verification partner's own privacy notice.
• Responsible gaming referral bodies: If a Member has registered a self-exclusion with an affiliated responsible gaming body that communicates exclusion lists to rvvip3, we may receive a notification containing enough information to action the exclusion (typically a name and contact identifier).

rvvip3 processes your personal data only for clearly defined, legitimate purposes. The following table sets out the primary purposes for which we process personal data and the lawful basis that justifies each purpose:

rvvip3 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with our payment processing partners — which include local Indonesian bank transfer gateways and e-wallet operators (OVO, DANA, GoPay, ShopeePay) — strictly for the purpose of executing your deposit and withdrawal transactions and preventing payment fraud.
• KYC and identity verification providers: Identity documents and verification data are shared with our third-party KYC provider solely for the purpose of verifying that you meet rvvip3's age (21+) and identity requirements prior to your first withdrawal.
• Game studio providers: When you play a game supplied by a studio partner such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft, limited technical data (session token, game result, wager value) is exchanged with that studio's game server to facilitate gameplay. Studio providers are not permitted to use this data for any purpose beyond game delivery and RTP auditing.
• Fraud prevention and AML services: Aggregated behavioral data and device fingerprints may be shared with specialist fraud-detection services to identify multi-accounting, bot activity, and money laundering patterns across the platform.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or our gaming license authority where we are required to do so by a valid legal order, court directive, or regulatory instruction. We will, where legally permissible, notify affected Members of such disclosure.
• Responsible gaming bodies: Where a Member has voluntarily enrolled in a cross-platform self-exclusion scheme, we may share or receive the minimum identifying data necessary to give effect to that exclusion across affiliated platforms.
• Corporate transactions: In the event of a merger, acquisition, sale of assets, or restructuring involving rvvip3, personal data held by rvvip3 may be transferred to the acquiring entity, provided that the acquiring entity agrees to honor this Privacy Policy or provides Members with advance notice of any material changes to data handling practices.

All third-party processors are subject to written data processing agreements that require them to process Member data only on rvvip3's documented instructions, to maintain appropriate technical and organizational security measures, and to delete or return data upon termination of the service relationship.

rvvip3 operates as an internationally licensed gaming platform. This means that some of the personal data we collect may be stored on or transferred to servers located outside Indonesia, including in jurisdictions where rvvip3 holds its gaming operating license and where our technology infrastructure partners are headquartered.

Where personal data is transferred internationally, rvvip3 ensures that appropriate safeguards are in place to maintain a level of data protection consistent with international best practices. These safeguards may include:

• Contractual clauses that impose equivalent data protection obligations on the recipient of the data.
• Transfers to jurisdictions recognized as providing an adequate level of data protection by relevant regulatory authorities.
• Binding corporate rules where data is transferred within the rvvip3 group of companies.

If you would like further information about the specific safeguards applied to any particular international data transfer involving your personal data, please contact us at [email protected].

rvvip3 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or our gaming license obligations.

When the applicable retention period expires, personal data is securely deleted or anonymized in a manner that prevents re-identification. Anonymized, aggregated data (such as platform-wide betting statistics) may be retained indefinitely for analytical purposes as it no longer constitutes personal data.

rvvip3 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the platform efficiently, maintain session security, and understand how Members use our services.

The categories of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your authenticated login session, preserve your language and display preferences, and enable core features such as the game lobby, cashier, and live chat widget. You cannot opt out of strictly necessary cookies without ceasing to use the platform.
• Performance and analytics cookies: These cookies collect anonymized or pseudonymized information about how Members navigate the platform — which pages are visited most, where users drop off in the registration funnel, and how game categories perform. This data is used exclusively to improve platform design and user experience. We do not share analytics data with third-party advertisers.
• Functionality cookies: These cookies remember choices you have made — such as your preferred deposit method or table game stakes — to provide a more personalized experience on return visits.
• Fraud prevention and security cookies: These cookies help us detect abnormal behavior patterns, identify potential bot activity, and flag multi-account attempts by cross-referencing device fingerprints across sessions.

rvvip3 does not use third-party behavioral advertising cookies or sell cookie-based behavioral data to advertising networks or data brokers.

Most web browsers allow you to control cookie settings through the browser's preferences menu. Note that disabling certain cookie categories may degrade your experience of the rvvip3 platform — in particular, disabling strictly necessary cookies will prevent you from maintaining an authenticated session.

As a Member of rvvip3, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] or via Live Chat from your account dashboard. We will respond to verified requests within thirty (30) calendar days.

• Right of access: You may request a copy of the personal data rvvip3 holds about you, along with information about how it is processed, where it is stored, and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account-critical data such as name or date of birth, correction may require submission of updated identity documents.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where you object to processing based on legitimate interest and your interests override rvvip3's. Note that this right is subject to our legal retention obligations — for example, AML regulations require us to retain transaction records for a minimum of seven years and we cannot delete them during that period.
• Right to restriction of processing: You may request that we restrict processing of your data while a dispute about its accuracy is resolved, or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object at any time to processing of your personal data carried out on the basis of legitimate interest, including profiling for marketing purposes. You also have an absolute right to object to processing of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

rvvip3 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and rvvip3's servers is encrypted in transit using Transport Layer Security (TLS 1.2 or higher). This protects your login credentials, payment details, and personal data from interception during transmission.
• Encrypted data storage: Sensitive data fields — including identity document scans, payment instrument details, and authentication credentials — are encrypted at rest using AES-256 encryption within our database infrastructure.
• Access controls: Access to personal data within rvvip3's internal systems is restricted on a strict need-to-know basis. Staff access is governed by role-based permissions, and all access to Member data is logged and subject to periodic audit.
• Password security: Account passwords are stored as salted cryptographic hashes and are never held in plain text. rvvip3 staff cannot retrieve your password — only a password reset is possible via the authenticated account recovery process.
• Fraud detection systems: rvvip3 employs automated fraud detection tools that continuously monitor for abnormal account behavior, unusual login patterns, and suspicious transaction activity in real time.
• Security incident response: In the event of a confirmed personal data breach that is likely to result in a high risk to your rights and freedoms, rvvip3 will notify affected Members as soon as practicable after the breach is identified and contained.

While rvvip3 employs robust security measures, no digital platform can guarantee absolute security. You also have a responsibility to keep your own account credentials confidential, use a strong and unique password for your rvvip3 account, and notify us immediately at [email protected] if you suspect any unauthorized access to your account.

rvvip3 is strictly an adults-only platform. Access to and use of rvvip3 is permitted only to individuals who are aged 21 years or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21.

Age verification is a mandatory step in the rvvip3 KYC process. Any account found to belong to an individual under the age of 21 will be immediately suspended, all associated funds will be frozen pending investigation, and any deposits made will be returned (net of any real-money withdrawals already made) to the original payment method used.

If you believe that a minor has registered an account on rvvip3 or that personal data of a minor has been submitted to us in error, please contact us immediately at [email protected]. We will investigate and, where confirmed, delete the data within 72 hours.

Parents and guardians are encouraged to use parental control software and to educate young people about the risks associated with online gambling. rvvip3 supports the goals of responsible gaming and player protection at every level of platform design.

The rvvip3 platform may contain references to or integrations with third-party services — including game studio interfaces provided by partners such as Pragmatic Play, Evolution Gaming, Spribe, and Pocket Games Soft. While these game interfaces are embedded within the rvvip3 platform experience, the underlying game servers and any data processing associated with game delivery are subject to each studio's own privacy practices.

rvvip3 is not responsible for the privacy practices of third-party game studios or any other external services. We encourage you to review the privacy notices of any third-party service provider whose products or services you access through or in connection with the rvvip3 platform.

rvvip3's Privacy Policy applies exclusively to data processed directly by rvvip3 and its contracted data processors. It does not extend to any third-party website, application, or service that is not operated by rvvip3, even if a link or integration point to that service appears within our platform.

rvvip3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or the services we offer. When material changes are made to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the rvvip3 platform for a minimum of seven (7) days prior to the amended Policy taking effect.
• Send an email notification to all registered Members whose contact email address is on record and verified.

Your continued use of the rvvip3 platform after the effective date of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the amended Policy, you should cease using the platform and request account closure in accordance with Section 11 of our Terms & Conditions.

The current version of this Privacy Policy is always available at rvvip3.net/privacy-policy. We recommend reviewing this page periodically to stay informed of how rvvip3 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to rvvip3's handling of your personal data, please reach out to our support team through the following channels:

• Live Chat: Available 24/7 directly from your rvvip3 account dashboard. Indonesian-speaking support agents are on standby around the clock.
• Email: [email protected] — plain text, not a clickable link. We aim to respond to all data-related inquiries within 24 hours during normal operating periods, and within 30 days for formal rights requests.

For data rights requests (access, rectification, erasure, portability, objection), please use the subject line "Data Rights Request" in your email and include your registered account email address so we can verify your identity before processing the request.

For responsible gaming concerns — including deposit limits, self-exclusion, or guidance on managing your play — please visit our Responsible Gaming page or contact our support team directly. All such requests are treated as a priority and handled with complete confidentiality.